Last Updated: August 6, 2024
1. Introduction At Angel Beats Limited, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible refund and return policy.
2. Return Eligibility Items can be returned within 30 days of the delivery date for a full refund or exchange. Items must be in new and unused condition, with original packaging and tags intact.
3. Initiating a Return To start the return process, please contact our customer service team within 30 days of receiving your order:
- By phone: +44 07743059694
- By email: [email protected]
Please provide your order number and reason for the return.
4. Return Procedure We will provide you with a Return Merchandise Authorization (RMA) number and instructions for securely packaging and returning your item.
5. Shipping Return shipping costs are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping service.
6. Refunds Once we receive and inspect the returned item, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method.
7. Exchanges If you wish to exchange an item, please follow the return procedure and specify the item you would like in exchange. We will contact you to arrange the exchange once the return is received.
8. Exceptions Customized or personalized items, or items on sale, may not be eligible for return or may be subject to a restocking fee.
9. Timely Delivery We strive to process returns and refunds as quickly as possible. However, during peak times, processing may take slightly longer.
10. Contact Us If you have any questions or concerns regarding our Refund & Return Policy, please contact us at:
- By phone: +44 07743059694
- By email: [email protected]
- By post: Angel Beats Limited, 705, Nine Elms Lane, London, SW11 7DE